Creat membership Creat membership
Sign in

Forgot password?

Confirm
  • Forgot password?
    Sign Up
  • Confirm
    Sign In
Creat membership Creat membership
Sign in

Forgot password?

Confirm
  • Forgot password?
    Sign Up
  • Confirm
    Sign In
Collection
For ¥0.57 per day, unlimited downloads CREATE MEMBERSHIP Download

toTop

If you have any feedback, Please follow the official account to submit feedback.

Turn on your phone and scan

home > search >

An M/M/c/N queuing system with reneging and retention of reneged customers

Author:
Kumar, Rakesh   Sharma, Sumeet Kumar  


Journal:
International Journal of Operational Research


Issue Date:
2013


Abstract(summary):

The customer impatience due to reneging results into loss of potential customers. But, if we have certain mechanism to retain such impatient customers, a significant amount of revenue can be increased. In this paper, we have developed a Markovian, finite capacity, multi-server queuing system which deals with retention of reneged customers. Accordingly, a reneged customer can be made (convinced) to stay in the queuing system for his further service with some probability, say q and he may abandon the queue without receiving the service with probability p (= 1 - q). The steady-state solution of the model has been derived. The different measures of effectiveness of the queuing model have been obtained. The effect of probability of customer retention on the expected system size has been studied. A comparative analysis of some queuing models has been carried out to see the impact of customer retention on the expected system size. Some queuing models have been derived as particular cases of this model.


Page:
333


VIEW PDF

The preview is over

If you wish to continue, please create your membership or download this.

Create Membership

Similar Literature

Submit Feedback

This function is a member function, members do not limit the number of downloads